Thank you for choosing our products. To protect your consumer rights, please carefully read the following policy before requesting a return or refund.
I. Return Period
You may request a return or refund for eligible items within 14 days of receipt.
Return requests for orders exceeding this period will not be accepted, except where otherwise required by law.
II. Return Conditions
Items submitted for return must meet the following conditions:
The item has not been used, washed, or damaged by the user;
The item retains its original appearance and is suitable for resale;
All tags, packaging, accessories, and complimentary gifts are intact;
The item is free from user-caused stains, damage, or missing parts.
We reserve the right to refuse return requests if the items do not meet the above conditions.
III. Non-Returnable Situations
Returns or refunds are generally not supported in the following cases:
Incorrect purchases due to personal reasons (e.g., wrong color, size, or style selection) where the item has already been used;
Items damaged, stained, or modified by the user;
Orders exceeding the specified return period;
Minor packaging compression, shipping delays, or similar issues caused by force majeure or third-party logistics that do not affect the item’s normal use.
IV. Incorrect Items or Quality Issues
You may request a return, exchange, or refund if you receive the wrong item, if the item is severely damaged during transit, or if there are obvious quality defects.
Once we confirm the item meets the return criteria, we will arrange the appropriate resolution based on the specific circumstances.
V. Refund Information
For eligible orders, refunds will be issued via the original payment method after the returned item is received and verified to meet the requirements.
Once the refund is processed, the actual time it takes for funds to appear in your account may vary depending on the processing procedures of your bank, credit card issuer, or payment platform.
Shipping fees, taxes, and other costs incurred on the original order may not be refunded, subject to applicable laws.
VI. Return Shipping Costs
For returns due to quality issues, incorrect items sent, or shipping damage, the return shipping costs will be covered by this website (subject to verification of eligibility).
For returns due to personal reasons (e.g., change of mind, incorrect purchase, or wrong choice of color/size), the buyer is responsible for the return shipping costs. VII. Return Address
Please send eligible return items to the following address:
506 S FOREST AVE, SANTA ANA CA 92703
Please ensure the returned items are in their original packaging and are securely packed for shipping to prevent any new damage during transit.
VIII. Refund Amount
The refund amount covers only the actual price paid for the eligible items.
If the order involved coupons, discount promotions, or “spend-and-save” offers, the refund amount will be calculated based on the actual amount paid; expired or non-recoverable discounts will not be included.
IX. Refusal of Delivery or Undeliverable Packages
If an order is returned due to an incorrect shipping address, failure to sign for the package, refusal of delivery, or other reasons not attributable to this website, the buyer may be responsible for any costs associated with re-shipping the order.
X. Policy Modifications
This website reserves the right to modify or update this refund and return policy at any time. Updated policies become effective upon publication and apply to orders placed thereafter.